Shipping policy & expected fees:
Local Delivery Information
We offer white glove to the PA/NJ/NYC Area.
• Our delivery team consists of experienced delivery specialists we have been
using for the past 15 years!
• We are fully insured
• We are very familiar with co-op and condo management operating procedures.
• We can satisfy the insurance documentation requirements very quickly via
• We strive to achieve the delivery within a projected 4-hour delivery window,
provided ahead of time
• Pick-up is available from our NJ warehouse and NYC showroom. Please make an
appointment if you would like to pick an item up
Delivery options beyond the range of our PA/NJ/NYC based local trucks
• Threshold (curbside) A freight truck which specializes in furniture delivery
will bring your items to the threshold of your home. It would be your
responsibility to bring the piece inside and to assemble (if required). Please
add 3-6 weeks to our standard lead times for Threshold Delivery.
We currently offer our standard delivery options in only the contiguous United
States. If you wish to ship to Alaska, Hawaii, or overseas, contact us for a
For a more detailed quote, to schedule delivery or check the status of your
order, contact us at 646 290 5508 or e-mail us at email@example.com. We promise a prompt response.
A Note about Lead Times
Some furniture is handmade just for you by expert craftsmen. That being said -- good
things take time. Typical lead times are about 8-12 weeks from most workshops,
and white glove delivery can add between 2 weeks to the lead time, depending on
the distance the pieces are traveling. Lead times are estimates only. We quote
lead times to the best of our ability, but a number of unforeseen issues can
delay orders. Lead times are not guaranteed. Shipping times are not included in
estimated standard lead times.
******Important Please Read*******
Receiving & Inspecting Your White Glove or Curbside/Threshold Delivery
On the day you receive your furniture, it is important to remember to take the
time to inspect your delivery carefully. You are responsible for properly describing any and all damages on the shipper's waybill or delivery receipt. If
you don't note the damage, it gives us very limited recourse to assist you afterwards.
Our shippers go to great lengths to avoid damage, but it's possible it can occur. Please review the following guidelines to inspect your furniture while
the shipper is present:
-Whether your order has been specified for white glove delivery or curbside delivery, it is important to open all packaging and inspect every piece before signing the waybill/delivery receipt and the delivery team leaves your home.
-If your furniture has been boxed, inspect the boxes for damage. If the boxes show
any evidence of damage or heavy wear, note this on all copies of the shipper’s
waybill/delivery receipt. A damaged box could be a sign of hidden damage.
-If the delivery driver refuses to wait while you inspect the furniture, note on the waybill/delivery receipt, “driver refused to wait for inspection of
contents. Final inspection for damage will be made when packages are opened.”
-Document any issues or damage (no matter how minor) in detail on the shipper’s waybill
and ask the delivery driver to co-sign the waybill/receipt.
-Minor damage like a scratch or even replacement of a door or drawer, is best handled
through repairs which can easily be done at your home or performed by furniture
medics on behalf of the shipper.
-If the damage is substantial, refuse the item and have the shipper return it to the sender for repair or replacement
-If your shipment is missing any pieces call us immediately at 646 290 5508 and have the driver note the shortage on the waybill. Advise us of any missing
pieces and we will trace the shipment. If the missing items cannot be located within a reasonable time, the missing items will be re-ordered.
-If your shipment is missing any hardware call us immediately and have the driver note the missing hardware on the waybill. Hardware can be sent directly to your home.
***Not sure what to do?***
-If you need assistance with damage at the time of delivery, call us at 646 290 508.
-Email us digital photos of any damage so that we can best determine how to resolve
for you. Email photos to firstname.lastname@example.org
-If you do not inspect your furniture on arrival and do not note any damage on the
delivery receipt/waybill, we do not have recourse to assist you with repair or replacement. Please take the time to document any issues.
-If you sign the delivery slip without any written comments you are indicating that your delivery arrived in perfect condition
Furniture & Stroller Shipping Costs (Continental USA only):
Free shipping or delivery (to the first threshold) applied to the below:
$99 shipping fees (usually via freight to the first threshold) applies to the below:
Custom / Special orders:
All remaining “small” items are usually shipped via USPS, UPS or FedEx. Cost is based on weight/zip code and is
calculated at the time of check out.